Version 2026-07-16
Privacy notice
Ellie’s Pawsitive Adventures, Solihull, is the controller for information used to provide dog walking and pet-sitting services.
Solihull
What we use
We use your name, contact details, account security records, bookings, messages, payment status, and the pet, access, medical and vet instructions you choose to provide. Visit reports can include photos. Direct-payment records do not include card numbers. If card payment is enabled after separate verification in future, Stripe will handle card details and this website will retain only provider references and payment status.
Why we use it
Account and booking information is used to take steps at your request and perform our service agreement. Care and emergency details are used to protect animal welfare and provide the care you requested. Financial records are kept for legal obligations. Security logs and fraud controls are used for legitimate interests in protecting customers and the service.
Who receives it
Information is limited to Ellie and service providers needed to run the service, such as the self-hosted infrastructure and email delivery. If card payment is enabled later, Stripe will receive the information needed to process it. Information is not sold. Emergency information may be shared with a vet when necessary to protect your pet.
Retention
Booking and payment records are normally kept for six years for accounting and dispute needs. Messages are removed two years after the last interaction, visit photos after twelve months, expired security events after twelve months, and rotating backups after their scheduled cycle. Active care instructions remain available while your account is in use. Erasure requests are completed unless a legal requirement requires a limited record to be retained.
Your rights
You can download a copy of your account data and request erasure from Account & privacy. You may also ask for correction, restriction or objection by messaging Ellie. You can complain to the UK Information Commissioner’s Office if you believe your data has not been handled fairly.
Security and changes
Accounts use encrypted transport, password hashing, session controls and access checks. No system is risk-free, so please use a unique password and report unexpected activity. Material changes will be shown with a new policy version and, where appropriate, notified to account holders.