Booking terms

Clear plans for happy pets

Requests and confirmation

An online booking is a request until Ellie reviews and approves it. Dates, service details and accepted prices are confirmed in your account. A weekly request is managed as a series, and Ellie can approve, reschedule, decline or cancel its eligible visits together.

Prices and travel

Pet Sitting is priced per day, where one day covers up to 12 hours. Any travel fee is charged per visit. A higher total or any new or increased travel fee must be accepted through your authenticated customer portal before approval or payment can proceed. Email only notifies you to visit the portal and is not consent.

A genuine reduction with no new or increased travel fee may be applied immediately with notice. Paid bookings are not repriced in place.

Payment

For launch, payment is made directly to Ellie after approval. The booking form shows the currently available method, and a payment is recorded only when Ellie confirms it.

Changes, cancellation and refunds

Please provide at least 24 hours’ notice when cancelling or rescheduling a booking. If you need to cancel within 24 hours, please contact Ellie as soon as possible.

Insurance: Ellie’s Dog Walking Adventures is not currently insured. This information will be updated if insurance coverage is obtained.

Unpaid upcoming requests can be cancelled in your account. Please message Ellie about paid bookings, late changes or emergencies so any refund and care implications can be handled safely.

Care information

You are responsible for keeping access instructions, behavioural information, medication details, emergency contacts and vet information accurate. Tell Ellie promptly about illness, contagious conditions or a material change in behaviour.

Emergencies

Ellie will make reasonable efforts to contact you or your emergency contact. When urgent action is needed for animal welfare, you authorise contact with the named vet or an appropriate emergency vet. Responsibility for veterinary charges remains with the pet owner unless otherwise agreed.